Zomato — refund related

Address:

Mumbai City, Maharashtra, 400709

They have policy for refund amount in 5-7 days but it's now two weeks my refund was not initiated.
I had made two orders which was declined by zomato clients and amount got deducted it need to be refund in 5-7 dyas as per the policy of zomato but they are not returning back my amount.

Worst services ever received from any food services.
Please get it resolve, i am struggling with financial problem.