Zomato — refunding of money

Address:

Gurgaon, Haryana, 122003

Hi,

I ordered the mentioned prepaid order, order ID [protected] on 20-Feb-2019 at 12:43 PM but it was taking "60 to 75 min" to deliver which is the time I haven't seen by zomato earlier. 1 hour is too much. I was not satisfied with Zomato services. And when I wanted to cancel it Zomato charged whole the amount(₹109) of the order value.

Just tell me one thing am I bound to the delivery time by zomato after prepaying any order.which online food delivery site take one hour delivery time and if I want to to cancel it I have to pay all the amount. I canceled it within a minute now I want my money to be refunded.

Note: I haven't canceled any order in my whole zomato life and i am a frequent user.

Regards,
Om.