Zomato — refused to cancel my order after just 1 minute of order placed.

Address:Pune, Maharashtra, 411057
Website:Zomato.com

Zomato refused to cancel my order, just after 1 minute. I wanted to add one more item and thus didn't wish to pay delivery charges again as of my next order, so requested to cancel my order and they bluntly refused. This is just not acceptable. Are they really playing with the terms and condition? As on support person told me they follow no cancellation policy, then i believe they should make a checkbox/alert box while placing order.
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Sir we ordered food from zomato app and doing payment but order not placed even not shown in recent order section.
My payment need to refund. My sequence no is[protected].

The lack of proper response and the lack of quality of food had us to complain here .please take necessary actions .

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