Zomato — refusing full refund - insists i find multiple insects in all items ordered so prove there is an issue

I ordered 2 items - 1 pasta and 1 cheese fries. Order i'd: [protected].

I found an insect in the food. Immediately went to vomit out all i had eaten since morning. Then connected to zomato executive on chat. I wanted a full refund of my order. The executive denied it.

I was told - there is a bug found in one item so it is not possible that there will be a bug in other item also. So we can only compensate for one item!

Is zomato's sense of hygiene and basic common sense missing?

I explained to the executive that i cannot eat anything from the order, so why should i pay for it? Also called the restaurant on the same - they accepted, apologised and willing to refund entire amount. I informed zomato executive that the restaurant has no issues in full refund, then what is zomato's problem with it?

He insisted i need to share a pic showing another insect in the other item to prove there is an issue. And continued to decline a full refund. He offered some amount as 'promo' — that's clearly not right, is it? No rational human being would accept anything less than a full refund. This is an issue affecting basic health standards and zomato is indirectly suggesting i should accept the second item and consume it - food cooked in an unhygienic restaurant kitchen - because an actual second insect was not found in it!

No refund initiated yet by zomato in the case.
(Sent a pic of the insect to zomato too!)