Zomato — refusing money refund order number-[protected]

Address:	560068
Website:	[email protected]

I placed an order through zomato from meghana foods. I waited for an hour for it all this while my phone right beside me and with full network.. However after a while i open the app again to check the status and the app shows order rejected.. Soon i chated via ichat to enquire the reason and i was informed that since i was not responding to call and they could not reach me the order was cancelled and my money will not be refunded due to some new policy. 1st thing is i have placed the order from this place multiple times via zomato so my address should be familiar to the delivery guys and 2nd it is zomatos responsibility to try reach me if the delivery boy is unable to reach me via either message or email. If i was able to see the notification the minute it came in the app, i think they could have easily reached me if they tried but instead they have rejected the order and refuced to refund. After waiting for a long time for the delivery i neither get the food nor i get my refund. Would also like to make a note is that my service provider sends a message in case people have tried calling me and i am not reachable. I have not received a single message saying that any of your personal has tried calling. Since i was quick to respond via ichat this situation could have been avoided if your personals really wished to. I had asked them to either send the delivery boy again or to give a replacement or refund. I was refused all 3 and this was within 5 minutes of receiving the order rejected notification. This situation could have been avoided if your personals really wished to. I am not willing to just let you take my 700 rs without any efforts from your end.