[Resolved] Zomato — refusing to refund my money
New Delhi, Delhi, New Delhi District, Delhi, India
Tatanya singh on Nov 25, 2018
Hi tanya singh,
Hope you are doing well.
We would like to inform you that according to new policies of zomato if the order gets cancelled because of the customer being unresponsive at the time of delivery, a cancellation charge equal to the order amount is charged from the user as the food was already prepared/dispatched.
Please do feel free to write back to us in case there’s anything else that we can help you with.
Zomato online ordering team
Reach us at [protected]@zomato.com
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On thu, nov 22, 2018 at 11:38 pm ist, tanya singh wrote:
Please resolve this as quick as you can. I just wanted my order and now i am fighting through email
I placed an order for kulfiano through zomato app. I got a message after some time that not only was my order cannot be fulfilled, the money i paid through my card cannot be refunded. Their rider canceled the order because of what reason i do not know and i never received a call from their rider and not only that he told me my address was wrong but i have always used the same address and my house is located in a prime location and all their riders always reach here without any problem but this guy was something really special. He is lying so boldly and said that he was standing below my house but not only the security guard of my house but also the security guard at the colony gate told me that no one came from zomato. Some of their riders are so rude sometimes and one time this guy took the twenty rupees change and told me that "itni tip toh banti hai sir chod do". And you know the funny part, this order that i placed i used the same credit that zomato gave me as an apology because of some mistake they made.
Complaint marked as Resolved Nov 25, 2018
They realised their mistake and will be refunding my money.
[Nov 25, 2018] Zomato customer support has been notified about the posted complaint.
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