[Resolved]  Zomato — reg: payment refund!!

Address:

Hydrabad, Hyderabad, Andhra Pradesh, 500016

I have placed an order on 25th aug 2019 at 9:30pm ist to norfest-the dhaba as amristsar kulcha with chole for rs. 137.76. I have made the payment from google pay - but order was not accepted due to payment failure. But google pay made the payment to merchant (Zomato) on aug 25th 2019 at 9:54 pm. Below is the upi transaction id and google transaction id - as i have the details - but i cant attach any doc - so just sharing it.
Upi transaction id :[protected] and google transaction id: cicgkd6morucq. I have contacted google pay - but they can't reverse the payment since merchant has accepted the payment - they told to reach merchant (Zomato) to refund the amount.
I request zomato to refund the amount of rs. 137.76 asap since it's been 4 days since the transaction happened.
I have tried even update support team by chat - but there is no option to type my grievance or any other way to connect with them.

Please try to resolve this issue asap - as neither i received the food because zomato app status shows payment failure and i have paid the amount as well and more over i have paid the full amount.
Since i have made payment by google pay - and if zomato received the fund - at least they would have contacted me in 3 days and try to get the info to resolve the issue - but nor i received any update nor i can chat and share an update. I dint even found any customer care number to raise the complain.
This is the only link i found as trusted factor to raise my issue.
Please don't make your customer to dislike the application or online payment mode - and do have an customer care or follow up team in these cases which will raise your company good will in market.

You can reach me back for more information if needed to email id:

Regards,
Mohit bafna