[Resolved] Zomato — regarding payment and refunds

N.W

from Pune, Maharashtra

Sep 25, 2018

Address: Pune, Maharashtra

Website: Www.zomato.com

I paid for Kadak misal but order was not placed by zomato to restaurant, Payment made by me is successful, but after payment it hasn't redirected to zomato. I paid to zomato and it is received by ATOM technology. I also tried to contact zomato but zomato's chat support not working today. Zomato can't deny my refund because i mailed them thrice and also called up restaurant regarding this issue since it is not that much useful for me. If this happens then how can someone trust ZOMATO. So I want my refund please help.

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Nov 2, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Zomato Customer Care's response Hi, please share your registered contact details so that we can get this checked

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Comments

Biswajit Mahanta11

from Kendraparha, Odisha

Sep 26, 2018

I have ordered biriyani from spice and chilly's, it showed payment is successfull but order is not placed by zomato to restaurant. I have called restaurant, but they mentioned to contact zomato. Chat support of zomato is not working. Money is received by Atom Technologies and already deducted from my bank account. But after payment it has not redirectd to zomato. So i want refund.