Zomato — regarding slow delivery & no response from customer service

Address:

Faridabad, Haryana, 121001

This is to inform you that i have ordered food from Zomato on dated 14.02.2019 at 8:46 PM, My order id is [protected]. Order was well accepted by restaurant. But after even wait of 2 Hours we have not received our order. Restaurant was not picking our call. Zomato customer care is pathetic, every time i had dropped a message, i had received a reply please allow us some minutes. Zomato has given me 77 zomato points. Please let me know how these 77 points can help me. We were not hungry for their zomato points, we wanted our food. Also i don't understand how zomato can tie with those restaurants who don't pick their call? Such a pathetic, irresponsible, poor delivery. No satisfactory answer i had received from zomato & the restaurant. Please let me know if 77 Zomato points are solution of this problem & this is fair enough??