Zomato — reimbursement

Address:

401107

I placed an order on the 9th of april 2019 at mcooozaaa mira road. The amount was 500 rupees. After entering my otp i received a msg from my bank that 500 had been deducted from my ac, but instead of showing my order summary the page went blank and some sort of error message appeared on the top of my screen. Which is why i do not have a order id no. So i placed an another order from another place so i could talk to the zomato through the chat. The person said that it will take 7 to 8 working days. It was the 20th of april and i had still not received the refund, so i spoke to another zomato chat person and that person told me the finance team had been informed and it will be refunded as soon as possible and then asked me to send my bank statement after complaining why i had not received the money since the last time i complained. The second person was completely ignorant and could not respond to simple questions, if you have a way of reading the chat please do. I placed the order on the 9th today is the 29th and i have still not received the refund. And because the screen went blank i can not provide you with an order no. Please return the amount.