Zomato — restaurant called and refused to deliver but accepted order

19/5/2019:, 1835 hrs
Order number: [protected]

The order was placed through zomato app, restaurant accepted order and gave a call to me straight informing it cannot be delivered with in the said time and will take 01 hour more. I informed to cancel the order and informed to support team of zomato through chat support. They told me to wait till the time mentioned on app which was 19:2. I informed them that the restaurant confirmed they cant deliver, but support team insisted to wait. I followed the same. After the said time, informed support team that the food was not delivered. Again they told me to wait 10-15 minutes. Food was not delivered, no calls from restaurant also. Informed support again, told to wait 10-15 minutes. Waited no food arrived. I requested to cancel my order and get the money back, no reply.

Could you please tell me should i continue using zomato?