Zomato — restaurant declined to take prepaid order

Address:

Ludhiana, Punjab, 141012

I had ordered food from cafe carolina in ludhiana. On enquiring the status i am being told that they have payment issues with your company so they are not taking prepaid orders. Is this the way you people work? This is highly uncalled for way of functioning. The person at the said restaurant used the choicest of language for you people. It is your internal matter and customers are being harrassed for no fault od theirs. Sort out your issues.