[Resolved]  Zomato — save yourself from the worst service ever.

Address:

122017

*payment accepted by merchant and ordered confirmed but the merchant has no clue of the order.

*zomato valet unable to pickup the order from merchant because they were not informed by zomato

*chat support claims that the issue is from the customer’s end.

*zomato promises to deliver the order in another 15 mins after an initial wait of an hour.

*the food never reached the customer, who was sick and needed the food.

*no relief from chat support, although they agreed the issue was from their side.

*utter disregard of time, humiliation and embarrassment is all you get from zomato.

P. S i have made several orders at zomato this was not my first. And such issues have happened more than 3 times. I’m raising an issue now because of the discomfort caused to my sick father.