Zomato — Scam /fraud of Zomato

SAT 14:43
Dear Zomoto Customer
I would like to draw your attention to the last night incidence which is a leading sacm of Zomoto team।
I ordered through Zomoto । I got a call from the rider Mayank from [protected] that the zomoto has some payment issue so I need to pay cod।since I had no cash he provided with me a phn pay number to make the payment, . I received a call from another number[protected] claiming zomoto and promised to refund the fist payment .
I made the payment as requested by them upon receipt of the order.
Meanwhile I wrote to customer care of Zomoto but there was no response
After some time I got a reply that their rider hasn't asked for the payment.
It was shock to me. They wrote back that rider confirmed not to receive and extra payment. I shared the number of phnay[protected] where Mayank asked
to transfer the money.
I requested zomoto team to put some senior in the conversation but they have shown any interest.
I spoke with Manyak he said he will resolve this with the restaurant . When I called the restaurant they refused any such congratulations with any of the zomoto rider .they called the rider. Mayank the rider promised to visit them . But then stop taking their call.
I called the phn pay number and got the story that zomoto rider asked him to receive the payment and than took some cigarettes and balance money back.
Zomoto Customer care has all details but never bothered to call the restaurant . Mr Vikas from the restaurant is still calling the rider but he cuts his phone . I have all recording of Mayank and his partner in crime so called Ritesh, this was the name given by him..

I request beware of this latest scam of zomoto rider.
If this happens to you Zomoto Customer care is not going to help you out.
This this not the question of money .an aware ness is required to stop such scam.

Hi Mithlesh, Please share your registered phone number and we'll have this checked asap.

[protected]

I m lodging a fir

Your customer care says they havnt seen me giving money . Shame

Now onwards your senior needs to come to check COD for proof

Thank you for sharing the details. We are forwarding this to our team and they will reach out to you.

Your customer care refused

Shame

I always pay tips for RS. 59 or 25 to Rider

This money is not the issue but fraud is the issue

I m frustrated with zomoto for their unprofessional issue

How early

As I have been requesting since last night

Please arrange for a call back, as I need to lodge an FIR

Of this fraud

Hi I'd any one looking at this

Hi can you pls confirm how early

As I don't want to get delayed for lodging a FIR against this scam because I have all the conversation and recordings।

Can you pls confirm immediately

SAT 17:46
Hi

Is any one calling me

SUN 08:24
Hi

Any update

SUN 11:42

Hi Mithlesh, We tried reaching out to you on the registered mobile number, however, the lines weren't connected. Please, help us with an alternate contact number or the appropriate time slot over private message.

I just got a miss call

Call me now

There is no issue with my number

Message me

A nano second call is not considered as a call

Make a proper call

Arranging a call back for you shortly.

Hope it will not take 24hours

MON 08:04

Hi this is the message sent by Your riders partner in crime

I observed the errors when I have realized about the fraud

You turned off messages.
You turned on messages.
MON 18:09
Any update

MON 22:56
Any

Progress

TUES 08:08
Can any one atleast reply that you are looking into this

Apologies for the long hold. Getting this checked and updating you.

TUES 13:35

Please be informed that we had already escalated the matter and our Logistics team is working under this concern and we will be updating you on the issue within 24 more hours. We do apologize for the long hold that had occurred and we will be updating you soon.

But you team promised to close it by today ie 48 hours

It is already more than 72 hours

11:23
Hi please update on the progress

Your extended time limit has already passed.
Grateful if you please update on the action taken in due course

13:55
Dear Zomoto
Emergency service and reply within few hours
Can you please atleast reply . Or assune your team is here to just increase the nerve of customers

Please be assured that our team is proactively looking into your concern and we will reach you out as soon as we have an update.

When

It's Wednesday now

Issue took place on Friday night

We understand that there's been a delay in the process but please be certain that we will get back to you with a resolution.

I have just asked about steps taken by zomoto

There is no call made to the restaurant as yet neither to the panwala

I dont know what steps are taken by the team as yet

Can you arrange for a call back

Sure, let us arrange a call for you right away.

Will wait

16:48
I am still waiting for your call

Any update

Atleast reply

We are sorry for an unpleasant experience. As promised earlier, we will arrange a call for you shortly.

Am I going to get any update

Any call Today by 6pm

Since yesterday you have been promising to arrange for a call

It is really shame to Zomato that after even 96 hours not able to arrange for a call on update

I m waiting for a call

Can u pls confirm

I you are or not

I think you are not able to resolve or take any appropriate action।
Thanks
Let me close the conversation and take any other step for your unsupportive behaviour।

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