Zomato — service cancelled by zomato and refused refund

Address:

600041

I ordered through zomato. Zomato accepted order. Delivery person after enquiring address, was very rude and said zomato won't pay fuel charge for this distance and he himself cancelled order. I had prepaid for this and when sought for refund, i was refused saying cancelled orders do not have refund. It is zomato who cancelled the order without a valid reason and customer support system admits fault but refuses refund. Chat conversations are available in support.