Zomato — stale food and the disgusting response from chat support

gareeb

from Roorkee, Uttarakhand

Address:	New Delhi, Delhi, 110008
Website:	Zomato chat support

I got stale food. I ping on chat support. The guy there was totally unprofessional and did not do anything. Rather he was happy seeing me frustrated. Just go through the chat which was so unprofessional and he did not do anything to resolve my issues rather was just repeating two or three statements again and again.

I am uploading a snapshot of the chat. Just go through his responses.

+8 photos

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Zomato customer support has been notified about the posted complaint.

Oct 18, 2018

Updated by gareeb Did not got the mail stating the problem, justification, cause and closure from zomato

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Comments

Himani Solanki

from Indore, Madhya Pradesh

6 October ko mere 2 order cancel kie the. Muje bd m call aaya ki apko 2order cancel krne p 24%less hokr 5days m refund aauega pr nhi aaya avi tk or customer service p chat ki 2din se daily fake reason dere h chat p muje mera refund kijiye order no. [protected].

Aishwarya Raju

from Bengaluru, Karnataka

I order and my amount got debited, but rider dined my order and customer care chat responses me after 45min...
Really fed up with response.
Aishwarya-[protected]