Zomato — taking money in advance, without delivering order

Just an hour ago, i had placed an order of 3 plate singapuri chowmein noodles from papa veg restaurant through zomato platform. I paid amount via prepaid method.

After some time, i made a call to delivery boy to deliver my order asap, also told him to contact me as soon as you reach to my address. He said okay.

But at the time of delivery, he never came to my house just for humanity, also no call back received from his end.

And when i came to know the fact, i made a call once again to their delivery boy named raja or kunal, contact number is [protected].

He said to me over phone call, due to unresponsive respond from myside, he had to cancel that order according to zomato new policy.. And when i ask his name over a phone call, then his rude behaviour came into play.

I'm asking one thing to everyone, when navigation facility is available to find any address then why don't you act like there is nothing happen..

Its zomato new tactics not to refund a single rupee if customer is unresponspive..

Thats their new earning method instead of providing services which they should be known for but unfortunately time is changed now. They are being treating us very rudely, and unfair in terms of services.

Very bad to get feel such experience even i paid in advance, also its bad to get know, that my money have gone in vain... And i'm not gonna receive my refund.

I' was clueless, so i'm seeking for a justice here..

I request you to take an legal action against zomato food delivery company for doing fraud with customers by tooking their money, and then not providing services.

Seriously, this made my trust loose over zomato for now..

Regards
Deepak
[protected]