Zomato — the big f salsa cheese fries and peanut butter milkshake amounting 220

I order from zomato and the deliver boy was so ride despite passing from nearby streets first he refused to give me my order and then he go elze where to deliver the order just to ear points and now after 1 hour he delivered my order which was cold and zomato redused to issue refund what they told me is that they are escalating but their escalation never happens they just taking days and days and after desperate wait i am filing this complaint.