[Resolved]  Zomato — the quality of food that was provided

Address:

New Delhi, Delhi, 110088

Hi,

I tried ordering food from zomato and it failed. The quality of food that I received was not very good and I decided to report it then I thought of the trouble I'll had to go through to get this refunded or replaced and decided to throw it.

I ordered for a second time and it went well. So, I thought to order again without realizing the thought that zomato would screw it up and yes you did. The food was prepared using bad oil and was completely burnt and I contacted your support team to get a refund to which I was informed that they can only replace it. I explained that the oil used was not good and hence I only wanted a refund. The agent disconnected the which was not at all a professional approach.

I initiated chat again to which the agent asked me to give the food to someone who needs it as they can only arrange for a replacement. As the oil that was used was not good, I denied a replacement from the same restaurant.

Am I at fault here for burnt food?
For using bad oil?

Is it my fault?
What has Zomato done to resolve this apart from informing me that I can donate the food to someone who needs it or that I should check the rating of the restaurant before making an order.

If a restaurant is not providing good items, first of all why is that restaurant on your list?

I would like to take this forward as a formal complaint. Please let me know how you'd prefer to deal with this. I would be filing a complaint with consumer court as my rights have been violated here. I would ask my legal representative to take this forward.