Zomato — they mark product as delivered without actually making the delivery

Address:

Salt Lake, Kolkata, West Bengal, 700086

On 15th of october i have made an order (Order no [protected]) of a cake and paid which was not delivered however they marked it as delivered. They don't have call support and they don't bother to reply over e mail.. I have sent mail asking for the resolution on 15th, 16th and 19th again and almost 7 times have a long chat of almost 2 hrs.. But they never replied... Or provided and resolution.. Have paid ₹625 and they have looted my money
A very bad custom support and poor standard of behaviour.