Zomato — they stole my money

Address:	110030
Website:	Zomato

My order was not delivered but the amount was fully deducted on the basis of cancellation fee whereas I never cancelled my order. They gave the reason that my contact was unreachable whereas I never got a damn call. And then they shamelessly asked me to reorder and pay again. Am I a fool to waste my money twice?
Their delivery system is ### and so is their CUSTOMER CARE. And all this because I paid beforehand. If I were to pay through COD then I wouldn't have had this problem.

They basically stole my money.