Zomato — took my money and didn't deliver the order

I have ordered and the address in map was wrong but what i have written was absolutely correct. They cancelled the order without my concern as their delivery partner was making excuses for not delivering the product. Even though i offered and requested that i'll pay extra money but please deliver the food but there is no humanity but only the fraudulent activity prevails. Instead of providing solutions they just get away with my money saying strict non refundable policy but no strict customer service policy. Their app's map didn't take my address properly but i was held responsible for that and i didn't get my food as well as my money. They torture their customers physically and financially both. I would like that some strict action should be taken against such companies.