Zomato — transaction done but order not placed by zomato at budha treats

I placed an order on 12 jan 2019 & paid rs 395 from sbi netbanking at 23:34 pm (Ist). Reference no. For transaction is "igafeeqbn9". The amount got deducted from my account but the order pwas not placed, as confirmed by budha treats restaurant. I waited for sometime thinking that zomato will intimate me that payment will be reversed but nothing of that sort happened. Your app and customer care numbers are not even working. No action has been taken...