Show menu
Ask a Question FAQ Sign in

Zomato — transaction incomplete but payment done

I had ordered dinner on at zomata 24.09.2019 for rs.108/- order id - [protected] and done upi payment.
As no cod available.

The amount was deducted from phonepe but on zomato it showed transaction incomplete.

Transaction details given below:-
Sbi bank: p1909242134251763038855phonepay 117.00
I had enclosed the screenshot of failed transaction.

As frist time it as been failed i had done again. Details given below:-
Ebank:[protected]/razorpay/razorpay pay
So twice they had deducted the amount.

Kindly take necessary action and refund my amount.

transaction incomplete but payment done

Complaint Status

[Sep 30, 2019] Zomato customer support has been notified about the posted complaint.
Complaint comments  14 Comments     Updated: Share0Tweet0


Order ID - [protected]. Payment could not be processed is the failure message i have received from the zomato app. But the amount was deducted from my account. Please do check and revert the amount for the failed transaction. Amount of Rs.245 was deducted from the account.
Ordered lunch from Indiana burgers order no. [protected] on september 25 2019 at 12:36 pm
Amount debited from account but payment cannot be processed
I'd like my amount to be refunded ASAP.
Money is deducted but still payment is incomplete. my money got deducted from account I have got message of money deductions but in the app it show payment incomplete. I have done payment through zomato app.

Order no # [protected] / [protected]
At 24.09 at 08.43 PM ordered few items through Zomato. A/c got debited through UPI, though order status showing as 'Payment couldn't be processed'

Tried getting in touch with CC but have been waiting since 30 mins for any human to reply.

I had placed a order for 293 rs but the money is deducted from my bank account but the payment status is incomplete! The Zomato customer care number is not working! This js totally pathatic..i want my money backkk ASAP

I had ordered from zomato and did online payment through google pay. the amount was paid and deducted from my account. zomato notified me saying the payment failed and order was not placed. how is that possible?
they are not replying on the chat support which is available. whom do i reach out to?

Hi, order my food but money got deducted but its showing payment incomplete. Order id [protected]. Can't contact Zomato customer care. Please do the needful as soon as possible.


I had order pizzas from dominos money got deducted from my account bt order shows incomplete payment

I have order the food but it shows payment incomplete but full money deducted to my wallet as well account and order not confirmed. I submitted the chat on chatbox but nobody available on there. What can I do ?? My order number is [protected].
My money is deducted from my account and zomato is showing payment incomplete..i want my money back immediately!
I placed a order of 316 from haji biryani and roll centre.Paid via debit card and money deducted but order not placed.We lost trust in Zomato

I ordered food through zomata and paid an amount of 136 through Google pay . The amount is deducted from my account but shown in app as not processed.The transaction id is[protected].
Kindly refund the amount

My self Shubham
And my order I'd is [protected]
I ordered Mawa kachori*6
From Agarwal catters
I received my order on time
But my food box is totally damage and unsealed

I want my full refund in my same Paytm UPI account

We had ordered chap from punjabi rasoi.
After some time, it was showing order has been delivered, whereas we hadn't received any order.
The name of delivery boy was nasir Khan.we had opted on delivery..on calling him, he said that he had given our order to someone else and would give us after sometime.
How can this be possible ?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Customer satisfaction rating
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    139-P, Sector 44, Gurgaon, Haryana, India - 122002