Zomato — unethical behavior and careless executive

My name is priyanka kapoor... Without repeating this is like daily job they take my money and then never deliver my order when i call them they say my order is cancelled how difficult it is to inform in time so that we can make other arrangements.. My money never comes back on time.. Even the executive are like machines never apologize for what they do. I am a regular customer but still this type of behavior is repetitive...