[Resolved]  Zomato — unethical behaviour

Address:	Panchkula, Haryana, 134109
Website:	zomato.com

Hello there!

I am really not getting, if you guys can't fulfill customers need then why you have this app called "zomato".
I have placed the order and then i got charged from my card & also got confirmation from subway that my order has accepted and i had wait till 40 minutes and then i got another message that "subway has declined your order" and i was like completely shocked. I was so hungry and i called to subway and asked them that if you wanted to decline then atleast decline it at the beginning of the order. They said we have never accepted your order and if you have any issue then talk to zomato not us.

Unfortunately there is no toll free number for zomato so i have started chatting with the support and it was like they are very much familiar with this type of situations/issues and they took my case very casually and i was completely shocked/annoying because i was super hungry. I told them that atleast provide me any alternative because i am very much hungry and my nearby market get closed and there is no way for food then still they are like we can't help you and you will get your money back within 5-6 working days...

This was the biggest joke i have ever hear because suppose if at that time i have only 80 rupees in my pocket then how i will eat for tonight because i have already given this to zomato and they will send me refund in 5-6 days..

They are not even responsible for alternative and talking me like a #.. I am really don't know why this type of app are into the market.

I was hungry from whole day and thought once i will reach to my home then will order something and take a good sleep but it seems like its not in my favour.

Its harassing me and i am so much frustrated right now.. I need solution for this.