I have ordered food from sahara bakers restaurant on nov 12th 2023.
Oreder id: [protected]
After some time deliver agent called from a location which is 60m away from delivery address.
The agent rejected the order
Cause of he is unable to come and delivery the parcel, reason was the road was blocked by diwali crackers, i requested the agent please make it posible to deliver the parcel,
He instantly say please spoke with customer.
On that time zomato exicutive contacted me and said sir the order was deliverd by behalf of delivery agent if he could't order was cancelled by him self.
After few mins i got call from zomato exicutive says sir delivery agent was at ocation he can't find the address and also you not mention door number.
Actually he is not the excat location, and he is finding the door number from approx 60m away.
This overall fault was zomato and also those excutives contacted my not first one, remainig zomaoo exccuiitives area supporting delivery agent only.
And didn't get refund the amount.
We had a hard time with zomato support as well. They didn't initiate the refund. 149.84 rupees money is lost but zomato response is not good.
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