[Resolved] Zomato — unethical behaviour of support staff

5 Reviews
Gurgaon, India
 Pooja_13 on Sep 25, 2018
Date of Incident - 25 Sep 2018
Client Number - [protected](I guess this is normal customer care number)
Description - I raised an issue regarding the delivery of an item from Zomato, and the support staff was behaving in an unethical way with me.
Desirable Resolution - I am well aware that this is not how someone should behave in a professional environment. I would like to ask Zomato to take action against this as soon as possible, else I have to take it at a higher level.

unethical behaviour of support staff
unethical behaviour of support staff
Complaint marked as Resolved Nov 9, 2018

Complaint Status

[Sep 26, 2018] Zomato customer support has been notified about the posted complaint.
Verified Support
Zomato Customer Care's response, Oct 02, 2018
Hi, please share your registered contact details so that we can get this checked
Complaint comments  4 Comments     Updated: Share0Tweet0


The way of response fromzomato chat support representative is very harsh. HE/She has used wirds like disappointed, words, stay calm.. is it the right way to talk to a customer???

I need customer care no so any no is not working or not available I need to take my refund
As i ordered egg biryani from zomato that time my payment got settled but order has not got placed, so when I'll get my money back...?
Contact Details:
Number: [protected]
Email : [email protected]

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    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    Zomato - unethical behaviour of support staff