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Zomato — unexpected cancellation of order and monetary fraud

I am highly pained at the sight of my unexpected cancellation of order. I have been a regular customer and i never faced such issues before. I am from siliguri i ordered a food worth rs 160 from grab eats and a guy named sanjay was supposed to deliver it the time of order was 8:38 pm it however got cancelled in 9:20pm. I tried contacting the zomato delivery guy however his phone was out of order and now zomato asks for a cancellation fees. Its really to see such an incident occuring from such a reputed company. I will be highly pleased if you kindly look into the matter. I even tried emailing the customer care but i didn't receive any response.

unexpected cancellation of order and monetary fraud
unexpected cancellation of order and monetary fraud
unexpected cancellation of order and monetary fraud

Complaint Status


[Jun 02, 2019] Zomato customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    11%
    Complaints
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    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002