Zomato — unexpected cancellation of order and monetary fraud

Address:

264, Pradhan Nagar, Darjeeling, West Bengal, 734003

I am highly pained at the sight of my unexpected cancellation of order. I have been a regular customer and i never faced such issues before. I am from siliguri i ordered a food worth rs 160 from grab eats and a guy named sanjay was supposed to deliver it the time of order was 8:38 pm it however got cancelled in 9:20pm. I tried contacting the zomato delivery guy however his phone was out of order and now zomato asks for a cancellation fees. Its really to see such an incident occuring from such a reputed company. I will be highly pleased if you kindly look into the matter. I even tried emailing the customer care but i didn't receive any response.