Zomato — Unfair Trade and Unjust Resolution

Hello. I ordered 1 Falafel Shots and 1 Potato Chill Shots from Ovenstory Pizza, Shalimar Bagh, Delhi on 2nd June 2022. This has been one of my worst experience from Zomato. My order number is ([protected]). The agent delivering was rude and came late. The food was pathetic. The shots were oily and stale and definitely old. The dips which came were sour and tasted like a monstrosity on tongue. When I raised my issue with the staff they were not helpful either. One agent, (Ishita) closed the chat on me and gave nothing but computer generated replies and no resolution other than the standard write a review on the restaurant page. When I tried it happened again. Late computer generated replies which do not resolve anything. I have been a loyal, regular and a high rated customer of Zomato for years now. I have been very disappointed with this kind of service and response and I only write for The Right to be Heard and The Right to Redressal. This experience really makes you question the role of Zomato. If this issue is not heard I assure you that Zomato would have lost a true customer today.