Zomato — Unjust Penalty Charge and Delivery Failure (Order No: [protected] dated 30.08.2023)

I am writing to you in connection with a distressing incident involving an order placed on the Zomato platform. The purpose of this letter is to formally bring to your attention the unjust penalty charge levied on me and the subsequent failure of delivery services associated with Order No:[protected].

I have placed an order through the Zomato application on 30.08.2023 with Order No: [protected]. Regrettably, this order was abruptly cancelled by your platform, and to my dismay, the entire order amount of Rs 697/- was debited from their account as a penalty. This unilateral imposition of a penalty without proper justification has not only caused financial loss but also raised serious concerns about Zomato's adherence to ethical business practices.

The circumstances surrounding this incident are troubling. The assigned delivery personnel failed to make any reasonable attempts to reach the intended delivery location. Despite the location being easily accessible and previously served by Zomato, the delivery person chose to contact on number without attempting to reach my address or utilize the map-marked location for accurate navigation. This has led to an unfortunate assumption that the delivery person may not have exerted any earnest effort to fulfill the delivery obligation. Even a little local inquiry would helped the delivery agent.

Such a deficiency in service delivery not only tarnishes Zomato's reputation but also raises questions about the company's commitment to providing quality services to its customers. I have been a loyal patron of Zomato and has consistently engaged with the platform for my dining needs. The incident at hand, however, has severely impacted my perception of Zomato's professionalism and customer-centric approach.

I even have deleted the app and won't be able to use zomato service if this type of approach continues. Return my amount in way of zomato credits or transfer the fund from where it was debited. Either of the solution is fine for me. But if company continues this behaviour I will never ever use services of zomato in future.

Regards

Akhilesh Kumar Pandey