Zomato — unnecessary charged cancellation amount

Order no [protected]
By mistake placed order, immediately tried to cancel order via chat option as no other options available, placed at 12.09 then waited for 3 mins for chat to response but no reply post 3 mins, immediately called restaurant as they accepted the order. Restaurant guys confirmed that they haven’t started preparing the order hence i requested them to cancel from their end. They did the same, while i was in call, no rpy from chat support till 12.15

Then restaurant call customer care then they cancelled but nothing is prepared. You can check with restaurant

Now due to app fault of no option of cancellation & no response im chat, food not started preparing then why you guys charging me cancellation charge

It’s totally zomato fault. Chat person connected later after cancellation was not ready to help, why are these person assigned if they can’t even help.
It’s not about money but i am not going to use zomato going forward

Greate strategy to loot money from customer with no option of cancellation.
Kindly refund my amount.
Thanks