Zomato — unprofessional behaviour by delivery boy (food reached on doorstep but cannot deliver due to attitude)

Address:

139, Sector 44 Rd, Sector 44, Gurugram, Haryana, India, Pin Code – 122003, Panchkula, Haryana, 134109

Date of Incident :[protected]
Zomato: +[protected]
Zomato Office Address: 139, Sector 44 Rd, Sector 44, Gurugram, Haryana, India, Pin Code – 122003

I have ordered food at 9pm on 6th June 2019 from Zomato. My order number is [protected].
Delivery boy reached at 9:50 at doorstep and called me. I have picked and told him please deliver food at 1st floor at mentioned in address but he denied he will not come on 1st floor. I just told him about me busy on office calls but he left place without delivered food. is it kind of delivery of zomato ?
After few minutes, i just received call from zomato heldesk regarding my order has cancelled due delivery boy has been so far from the location.
I told them for another order but they said there is option available now so what kind of services they are offering to client, i really don't understand the concept of zomato (making fool of people).
They offered me the refund with in 2-7 days.
is the refund really justify for this thing. I had not dinner that night due to non-availability of food on that location.