Zomato — unprofessional behaviour of driver

Address:

Bhopal, Madhya Pradesh, 461016

Hi,

My issue is regarding zomato order id [protected].

The following are my concerns:

1. The driver dint make to my place and asked me to return the order saying that he wont be able to make it and the money will be refunded. Here his intention was to eat the food himself which i later realized.
2. The refund dint happen so i asked him to give my food. He asked me to speak to the zomato customer care. I did the same and your cc executive assured me that my food will be delivered after having a word with the delivery guy. (Screenshot attached)
3. After this i called up the delivery guy and asked him to deliver the order to which he said he is far away and will come only if i pay for his petrol.
4. I communicated the same to your cc executive.

5. I am a type 2 diebebetic and needed food to take my medicine. I called up the delivery guy and he said he is going to subway restaurant to take the order. The time was 2.00 am. He was lying as the food was with him.

6. Later he dint picked up my call all night.

7. Later at around 3.15 am i felt weak and had to go to my nearby hospital to get my sugar level and body checkups done at my own expense. It came below the normal level and was a health concern. Then i took some biscuits in order to take my medicine.

This is the service which zomato is providing? I can go to the next level and have the issue escalated to the extreme but as this was the fault of the delivery guy i hope i would not be doing that.

Fyi, kindly go through the chat conversation between me and your cc executive to know the details.

Now tell me the following things:

1. What action is being taken by zomato against the delivery guy. Your cc executive too was annoyed over the delivery guy and promised me that you people will take strict action.
2. What remedy you have for my mental and financial agony and health issues which could have been much severe if i dint took my medicine being a type 2 diabetic.

Zomato is not replying to my query.

Awaiting a quick and appropriate reply.