Zomato — whole set of missing items while delivering

Address:	Ernakulam, Kerala
Website:	www.zomato.com/kochi

13/03/2019 i ordered two meals (5 side dishes with payasam and fish curry) from 'ila restaurant' through zomato of which the side dishes for one entire meal was missing and payasam for both the meals were missing. On contacting the customer service with the issue and photo evidence, they started lying, saying that the restaurant is not active now since their 'building owner' died when i could clearly see that the restaurant was still active on zomato to take orders and the zomato customer service even had the audacity to tell me the items for which i paid money were actually free items served by restaurant and the money i paid for can't be refunded because of the above reason!
I find this experience very traumatic and humiliating because zomato cheated me of my money, wasted my time and provided a poor service with lies as excuses.