Zomato — Without customer consent order cancelled and not deliver the order

Order ID - [protected] date of incident - 28.09.2022
Email id of Zomato - [protected]@zomato.com, [protected]@zomato.com, [protected]@zomato.com

Description of Incident.

I ordered food with Order ID - [protected] and delivery time was 36 mins approx. However, received call from Zomato executive to inform that delivery person - Nilesh Palkar is unable to deliver and required to cancel. I asked the Zomato executive do not cancel the order. This order was picked up other delivery boy from restaurant as checked with the restaurant. In between my order was cancelled by Zomato without customer consent. For resolution, I had contact with Zomato executives - Zia, Kajal, Anchal and Priyanshu . After 42 minutes of conversation Zomato Executive - Anchal disconnected the call without customer consent. There is no solution provided and no compensation provided

1. Without customer consent how company executive can cancel the order?
2. If the order is picked up by other delivery boy then why it can't be deliver?
3. Anchal - Zomato Executive how can disconnect the call on face of customer?

Solution - For the mental harassment Zomato need to compensate to the customer along with all charges including Consumer Forum apart from refund.
Or, deliver the order without any charges.