Zomato — worst customer support service

Address:

122008

Order ID: [protected]
Worst chat support service working ever seen. I had by mistake ordered the order to my home address instead of my office address. I realised it just after I made an order and messaged them on chat and even talked to there delivery person and caterspoint too. But they were no help.. Zomato cancelled my order and refused the refund and ask me to mail. I responsibly reported complaint of wrong address within a second after I placed the order but because of there mistake it got cancelled by there team. No refund was given saying that because of company policy, your food was prepared and wasted but i had before that already told the restaurant to not prepare the order as i am talking to zomato regarding it. They just making up stories for not refunding the money. I need my refund regarding it asap.