Zomato — worst delivery of cake

I have ordered a cake from zomato on 23/08/2019 at 12.06 pm the order number is [protected]. The cake was in such a bad condition that i could not even tell you. I had a talk with your deliveryman and asked him about this he said his work is to deliver the package not to see the condition of the package he will not do anything and said he got lots of work to do. This is the service zomato people provides to their clients. I had a chat with your so called “support team” and they only said please mail the respective team they cannot do anything. Wow what a support and they are just clicking the option, which are there on the system whatever you ask they say the same thing.

After this i had receive a call and e-mail confirming that the amount will be refunded within 5-7 workings days. I have sent a email on 6th day and have received the response to wait for 24 hours. It is more than 24 hours and have sent many e-mails but didn't receive any response from them and also didn't receive the amount.

Zomato people are just looting their clients