Zomato — worst experience in ordering pizza from zomato

Address:

Mumbai City, Maharashtra

Dear sir,

Good evening!

Today i ordered pizza through zomato, i have ordered first time through zomato so i applied coupon first50 the initial cost for 2 pizza was 458 and discounted price was rs 328, when i paid through card amount devoted was of 458 instead of 328. How such kind of blunder happens when i ordered first time this was really a pathetic experience i received. I don’t know what happens with other customer. When this point i have highlighted to your customer support team they only said we are working on this.

Secondly i received my food after time of 50 minutes the food was not of good quality. The pizza base was not fresh and it was not hot. It was difficult to bite. I was really disappointed how zomato have tie ups with worst restaurants. Whether zomato is not ensuring quality and safety of customer.

This is really a serious issue. I asked your customer support team they said amount of 150 will be credited in zomato wallet but i said i want to be credited to my bank account as going forward i will not order single food through zomato then what is the use of wallet balance.

Another thing i want to full refund of my money to my account. Also there is no provision to call customercare. Only writing messages will not help indeed it creates frustration as i wasted rs 458.

These issues you need understand what is happening in ground level of zomato company.
I am expecting positive feedback from you
Regards,
Ajinkya