Zomato — worst zomato customer support and bad food from kundana restaurant

Address:

JP Nagar 1st Phase, 560078

I have ordered biriyani from kundana restaurant on 6th july. When i opened the food package, food had plastic thread inside it. Clearly i can see they have cooked biriyani with the plastic thread. Plastic is injuries to health and it causes cancer as everybody knows. People's who had biriyani in the restaurant on that day their health will be in bad stage. Check photos for plastic thread (1. Jpg). I approached zomato customer support for return pickup and i have asked new food. Customer support told me that the restaurant is not accepting online orders but i was able to place an order in the restaurant (Check images for other order). Customer support didn't respond to me for an hour, after placing new order i was able to reach them. Worst customer support from zomato and bad food from kundana restaurant.

I have got a zomato higher management level email id from customer support (Attached photo 1. Png), customer support said this higher level management will resolve the issue. I wrote an email (Attachment 1a. Png) with photos on 7th july 2019 to [protected]@zomato.com but till now they didn't even send reply to the mail.