[Resolved] Zomato — wrong delivery, got cheated by zomato

Ananya94

from Kolkata, West Bengal

Website:

Zomato

I placed an order through the zomato app on 17/04/2018 at 8 pm. The delivery was late and i recieved it at 10 pm. But it was not what i had ordered. I had ordered 3 items and paid for in advance, but the delivery was 2 completely different items. I tried calling up the restaurant but to no avail. The zomato customer service guy was highly uncooperative and refused to believe me at first. When i said i had proof, he gave completely irrelevant replies and refused to resolve the issue. The delivery was not what i had ordered and paid for. Both zomato and the restaurant overdose cheated me and i want my money refunded. This is unacceptable that they are trying to cheat their customers.

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May 27, 2018

Complaint marked as Resolved

Zomato customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

Zomato Customer Care's response Dear Sir/Madam,

Upon receipt of the complaint, we reached out to the complainant and apologised to the complainant for the inconvenience caused. We assured the complainant that a feedback will be shared with the logistics team.
Further, we informed the complainant that a full refund has been initiated for the order.

Apr 20, 2018

Updated by Ananya94 This is not true. I was informed that no refund could be initiated, and that there was nothing that could be done. I could write a review on the restaurant page and that was all. I tried contacting the service people again but was met with the same response that nothing could be done.