Zomato — Wrong item deliverd

I had ordered food on Zomato, but I received the wrong items in my order. I immediately raised a complaint with the Zomato team and provided images of the incorrect items as proof. Despite this, they are refusing to process a refund. I have sent them multiple emails regarding the issue, but they continue to deny my refund request. below are the details of the order
order id : [protected]
time and date: january 04, 2025, 11:41 pm