Zomato — wrong item delivered and also spilled totally inconsumable | |||
I received the order as attached in screenshot after 2 + hours. As zomato doesn't deliver to our address i had to go to another place. My friend from work had also ordered stuff so he had asked me to receive it too. I was handed over a package by zomato boy after 2 hours and when i checked it the items didn't have whole tandoori murg so i told zomato that my order is wrongly showing delivered. But to my surprise it was actually my order and it had no items from my order. I tried clicking different options on zomato but the chat agent never came and only email option was left. I had ordered stuff what i liked to eat. I don't eat biriyani at night but the order contained 2 biriyanis and masala naan and chicken masala. Chicken masala was the only item that was wrong but i would have eaten.. But that was also spilled and smelled like hell. To my utter disappointment my night was ruined. I have ordered stuff from zomato many a times but such thing has opened my eyes about online fraud. As you guys are behind some computer screen.. I can't hold you responsible for that. Awaiting your response. Regarding the order id-[protected] from 'kabsa biryani Was this information helpful? | |||
Zomato customer support has been notified about the posted complaint. | |||
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