Zomato — Wrong size tshirt delivered, they are not exchanging the product or returning my money.

Dear Sir,

I joined Zomato last month by paying 600 rupees for the first month. I ordered xxl tshirt wherein i received xl t shirt which is very tight for my body size. I raised a complaint on the same day, but their customer support team closed my complaint blindly saying 'The tshirt will be delivered in 1 weeks time and asked me to wait'. Since, there is no Zomato customer care number available in the app or their website, i reopened my complaint which was not resolved even after waiting for a week. I raised another complaint on their app, this time their customer support closed my complaint mentioning "You should have contacted within 2 days of your order delivery, we regret that we can't help you now". I am very upset that they took my 600 rupees and have delivered wrong size cloth and there is no way to contact their customer support. Also, i would like to highlight they have provided a TL for my help named Maruthi, who's number will be always busy. By any luck if he picks the call, he says that he is driving now and will call me back in sometime which never happens. After waiting for 3 weeks and there is no help from Zomato, i am raising a complaint here and hoping to get a suitable reply at the earliest.

Thanks and Best Regards,

Rahul Rajnath
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