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Zomato — your executive denying his own words

I ordered from zomato and made an online payment and then restaurant called me and said i has to give 40 rs. Extra delivery charge and asked me to even confirm it with zomato as well. When i told zomato about it they told that you don't had to pay anything to the delivery guy they called and when i put the zomato guy on conference with delivery guy zomato guy yess sorry thier was a glitch in sytem thats why this has happened and can you please pay delivery charges to the delivery guy. I am attaching pictures containing my order id as well as screenshot of chats.
your executive denying his own words
your executive denying his own words
your executive denying his own words
your executive denying his own words
your executive denying his own words
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Complaint Status


[Feb 02, 2019] Zomato customer support has been notified about the posted complaint.
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    Zomato
    Customer Care Service
    Customer satisfaction rating
    10%
    Complaints
    4631
    Pending
    0
    Resolved
    484
    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    View Full Information
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