[Resolved]  Zomato — zomato allowing inappropriate content/ extremely offensive/ management trolling review on restaurant on their site

Website:

www.zomato.com

On 13th aug mr s das and his friends have posted a review about chill maar cafe. This gentleman has not followed certain rules of the cafe and then gone ahead and written a whole story and insulted management and made false allegations on staff on zomato site. On informing zomato the same they have said that the review does not violate their content and they have also replied saying that they are a digital intermediary and they do not have the ability to validate the truth of the situation.in such a case if you are an intermediary then you have to listen to both parties and address their concerns. If you as a site is not in a position to verify/ validate the authenticity of the situation then you cannot have such a review published on your site. Any person can write anything in their own language and you will say that meets your criteria. So your content guidelines allow management trolling/insulting the owner/ false allegations on the staff. Even when we are wanting to furnish proof you say that you are not in a position to verify the truth. Hence we are not willing to suffer hard earned image loss, that too without any verification any validation. Hence we request to take this extremely derogatory review off zomato.in case that they are incapable to do so we would not be wanting to be associated with a platform that encourage and support reviews/inappropriate content without proper verification.