Zomato — zomato cancellation fee equals the full order amount

Address:

180005

As per the mail revert you have written that "With regards to your concern, please be informed that Zomato doesn't support cancellation of the orders post confirmation by the restaurant". I cannot accept your logic at all of Zomato Not supporting the cancellation of the orders. As much as restaurant is your customer, the consumer also is who is using your application. If your cancellation charges were minimal, it would still be justifiable. But a cancellation charge equivalent to the order value is insane. And the time lag in my case as I have told you is not more than 2 min.

Ideally the order would not have even reached the kitchen. Must say, its disappointing to here as reply like this.