Zomato — zomato chat support was not working , due to which I couldn't cancel the order.

Address: 560066

Website: zomato.com

I am a new user and I was using zomato for first time to order for first time . Firstly I installed and they fill all details.
Then I connected my paytm wallet to zomato and in my paytm wallet money was there.
Then i went to dominos pizza and just adding some items to cart, and at the same time by mistakenly order got paid and money got deducted from my paytm wallet and food got ordered .

But actually this happened as I was not aware of it, I thought before payment some OTP or confirmation msg will come then only it will be ordered . As normally happens on all site . But here it got paid and ordered due to one single click.

Then I was in real shock and I open zomato chat support but that was not working at all.

It was showing some error that " This is taking longer than usual, please logout and login again, if then also not working please clear all zomato data and try to login again "

This msg was displaying for more than 25 min due to which i could not cancel the order . But I between i mailed to zomato, tried calling zomato customer care number ( which is not available only ) then I asked dominos person to cancel the order, but they also did not cancel the order.

I was helpless and trapped between zomato and dominos .

After 25 min zomato chat support started to work and i chat with him for almost 2 hour but he did not help me, i did not got any refund .

That zomato chat support person first told me accept the order from delivery boy and they he was saying like " May I know which refund?"

He did not help me at all after 2 hours of chat and then I abused him so much.

But abusing doesn't bring my money back.

I m attaching screen shot of that zomato chat support error msg as a proof .
And I also mailed to zomato which I did not got any reply.

Please don't order from zomato anything .
They are not helping anyway.