Zomato — zomato cheats people and shows peoples order delivered when its not

Address:	Thane, Maharashtra
Website:	zomato

On 26th june'18 i placed an order with zomato - order no - [protected]

It was supposed to be delivered in an hours time and post 2 hours i still dont get my order and on the app its shows that my order is delivered. After fighting with the agent on chat support they get to know (Zomato) that my order has not been delivered and the process the return but this is not right after waiting for more than an hour i dont get my order plus the order was a prepaid order. And when you are dealing with food, zomato should understand people wait for their food patiently, pay for it advance and then if we dont get the order at all its not absolutely not right. Their customer service agent aditya has absolutely no empathy towards the customer and this is really not way you run a app.