| Address: | Mumbai City, Maharashtra, 400053 |
This is the second bad experience i faced today while ordering from zomato. I was promised in ur previous mail that i won't face any problem which i last faced on 11/9/17 on my daughter birthday and you guys promised to me that order for zomato with hastle free service and also credited rs 200 as compensation. I thought to give uall a second chance. But today it's proved u guys don't believe in customer service. Today when i ordered subway and when i had a chat with ritesh. I was really upset with his response and feedback what i received from him when my order received around one hour 30 minutes. I requested ritesh for refund of money paid. He said its againt policy. I m very sorry to say he started making weird excuse it's sunday and all. Let me tell u guys every sunday i order my dinner from restaurant and any restaurant i call they deliver to me in 30 minutes or max 45 mins or even if late max 1 hour. But when i ordered again today from zomato it was delivered to me more then one hour almost 90 minutes. Which really lost my appetite. I had paid money through credit card i had no option rather to take it as ritesh denied for refund and cancellation. Also to my surprise i been proved now u cannot trust zomato anymore as when i had a bad experience earlier inspire telling ritesh order is really late and inspire asking for full refund. He strickly denied against company policy. Very sorry to say u guys have against lost the trust and i would rate u 0 star. Worst customer service for ordering food. Will definitely share my experience with social media like facebook twitter, comsumer forum friends and relatives so that they too don't face such bad experience.
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